AT&T Update!
Yesterday I got the 64th email from AT&T. It sounded very excited. It said my installation day was coming soon and gave me the information I needed about the installation, and told me a technician would come to my house between 8am and 8pm. I responded that the email was in error, I had already cancelled the order. I assumed the email was generated by some complex AT&T algorithm and that it signified nothing.
Then I got a call this morning. The very nice lady said she received the email. She said she couldn't find any record of cancellation for the U-Verse order. Then she wanted a lengthy description of my discontent with AT&T service. She told me she couldn't actually cancel the order for me, but she could connect me with someone who could. On hold. Scratchy 80s Jazz. A Ms. Cook answered and cancelled my U-Verse order with a cheerful celerity. What about the phone, I asked. Ms. Cook couldn't cancel the phone, only the U-Verse, but she could connect me to someone who could. On hold. Classical Music. Forty five second loop. Some guy answered: It's a wonderful day at AT&T, how can I assist you? Super. He was able to verify that my home phone order had indeed been cancelled. So we're squared away on the AT&T. I think.
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